Senior ICT Service Desk Agent at ProCallcenter — Paramaribo — Paramaribo

ProCallcenter in Paramaribo is looking for an experienced Senior ICT Service Desk Agent to serve as the first point of contact for technical support. In this full-time role within the technology sector, you will play a key part in safeguarding our organisation's daily ICT continuity. You will handle incoming support requests, analyse and resolve incidents, and guide colleagues through a variety of IT challenges. You will also contribute to improving our service desk processes and documenting common solutions. We are looking for a candidate with proven experience in a similar service desk role, excellent Dutch communication skills, and a customer-focused, solution-oriented mindset. Does this sound like you? Apply today at ProCallcenter.